Showing jobs 1 - 11 of 11
Application Support Specialist Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl- Description
Position Purpose:
The Application Support Specialist will perform administrative, maintenance, monitoring and troubleshooting functions for Afni's business applications.
 
Essential Functions and Responsibilities:
  • Collaborate with a team of business analysts and application developers to implement best practices for documenting and supporting existing and new applications.
  • Provide second level support for business applications, including; trouble ticket review, triage, resolution or reassignment to third level support.
  • Maintain and use application knowledgebase to document common issues and resolution.
  • Provide second level support and administration for cloud based Office 365/SharePoint sites.
  • Monitor application environment for issues and resolve or escalate proactively before end-users experience issues.
  • Participate in outage conference calls and collaborate with cross functional teams to assist in troubleshooting and resolving outage related issues.
  • Communicate clearly and effectively with management, customers and support teams.
  • Provide excellent customer service in all communications.
Requirements

 

Minimum Job Requirements:
  • Associate or Bachelor's degree, preferably in a technical field of study.
  • Office 365/SharePoint Administrative, Support and Development experience.
  • Active Directory support experience.
  • Experience with Microsoft Technologies.
  • Some software development experience helpful.
  • Knowledge of ITIL best practices helpful.
  • Strong analytical and troubleshooting skills.
  • Strong communication and customer service skills.
  • Strong team oriented mind set.
  • The aptitude and desire to learn additional technologies, such as JBoss, Azure, and Pega BPM.
  • The aptitude and desire to learn support tools such as Microsoft Visual Studio Team Services and AppDynamics.

 

Project Coach for Chat Account Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl- Description
The Team Leader is responsible for entry level supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing feedback.
Requirements

Minimum Hiring Requirements

  • Candidate must possess at least a Bachelor's/College Degree, any field.
  • 2 years of experience as Team Leader in the BPO Industry is required
  • Experienced handling an Inbound Sales Account is required.
  • Amenable for Shifting schedules.
  • Willing to work in Commonwealth.
  • Can start ASAP
P055-Customer Sales Rep Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl- Description

Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent customer service.

Requirements

Customer Service Qualifications:

  • At least 12 months BPO experience handling international account.
  • At least high school diploma
  • With strong communication skills (conversational, confident, spontaneous, relational)
  • Strong comprehension and learning agility
  • Able to work in a paperless environment with stringent compliance to information security measures
  • Must be able to provide NBI clearance before start date

Visit us at Upper Ground Floor Diliman Commercial Center, Barangay Batasan Hills, #46 Commonwealth Avenue, Quezon City (Beside St. Peter Parish)

Apply on site: Monday -- Friday 10 a.m. to 6 p.m.

For more information you may contact us at:

  • GO2-AFNI (462-2364)
  • AfniPHRecruitment@afni.com
  • Facebook.com/AfniPhilippines
  • Instagram.com/afniph
  • linkedin.com/company/9039659/

See you there!

Instructional Designer Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl- Description

Position Purpose:

Under limited supervision, the Instructional Design Specialist conducts integrated training needs assessments; evaluates, coordinates, designs, and/or delivers a comprehensive range of training and education programs to support call center operations. Delivery methods include ILT, e-learning, asynchronous and synchronous design and delivery. The Instructional Design Specialist The primary role of Training Specialist is curriculum design and development, with limited facilitation requirementsResponsibilities:

1. Selects or develops training aids, including instructor-led Training, Computer Based Training, handbooks, job aids, demonstration models, multimedia visual aids, computer tutorials, and reference works. (40% of work time)

2. Develops training curricula and/or recommends or utilizes programs that meet instructional goals and objectives, including use and support of a Learning Management System. (20% of work time)

3. Formulates training outlines and determines instructional methods, utilizing knowledge of specified training needs and effectiveness of such methods as individual training, group instruction, lectures, demonstrations, meetings, and cooperative learning workshops. (15% of work time)

4. Evaluates effectiveness of training and development programs and utilizes relevant evaluation and quality data to revise or recommend changes in instructions, methods, or processes. (15% of work time)

5. May review instructor performance and recommend improvements to program content and/or instructor presentation methods; may assist in recruit, selection, and training/certification of instructors. (5% of work time)

6. Assists in analyzing and assessing training and development needs for projects, teams, or individuals. (5% of work time)

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.

 

Requirements

Internal Qualifications:

1. At least 3 months in production.

2. Passed scorecard for the past 3 months.

3. No Attendance issue for the past 3 months.

4. No disciplinary Actions for the past 3 months

* No program specific infraction for the past month (example -- Executive Escalation, Red Flag Infraction)

If you are interested in applying for the above position, please submit your Letter of Intent and updated CV to Recruitment with an acknowledgment from your supervisor on or before the closing date.

ExternalQualifications:

1. A degree holder in Training/Development or related field

2. With at least two to five years' experience in design, development, and delivery of training materials in the call center industry or environment are preferred.

3. Ability to design, develop, implement, and evaluate training plans, curricula, and methodology for synchronous and asynchronous delivery is highly preferred.

4. Demonstrated performance consulting experience while using effective interaction skills is preferred.

5. Presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools is preferred.

6. Ability to manage and implement multiple projects using project management tools/skills is preferred.

7. Demonstrated leadership experience and the ability to proactively resolve issues and develop employees are preferred.

8. Strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and clients in a diverse environment are preferred.

9. Must be able to work flexible hours and schedules to meet the needs of various projects.

10. Willing to work in Commonwealth Quezon City.

 

Business Dev Support Mgr. Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl- Description

Business Development Support Analyst/Manager

1. Roles and Responsibilities

a. For targeted companies, identify the key executives who make outsourcing decisions. Obtain their name, phone numbers, email address, office address, city of residency, years in role, summary of background (education, companies worked for previously, etc.).

b. Provide input on strategies on how to best be introduced to the company

c. Identify key contacts within the company.

d. Make the process efficient for bus dev leadership

e. Schedule meeting times, for some not all

f. Draft communications to these companies, working with Afni Marketing sometimes

g. Maintain lead list

i. Target company executives, etc.

ii. Update weekly

iii. Track actions taken, next steps, ownership, help manage the process

h. Help coordinate city specific bus dev visits where we can meet with 2+ targets while in the same city, in person

2. Tools to use/a. internet, LinkedIn, Facebook, other

b. Afni employees with prior experience at these targets

c. External network

3. Profile

a. Excellent English speaking skills

b. Familiar with company organization structures

c. Prior experience doing this role preferred for analyst level, but required for manager level

d. Someone who is a go getter, self started, not a lot of direct oversight

e. Has been working within the BPO industry

f. Smart and resourceful.

g. Goal oriented

Requirements

Business Development Support Analyst/Manager

1. Roles and Responsibilities

a. For targeted companies, identify the key executives who make outsourcing decisions. Obtain their name, phone numbers, email address, office address, city of residency, years in role, summary of background (education, companies worked for previously, etc.).

b. Provide input on strategies on how to best be introduced to the company

c. Identify key contacts within the company.

d. Make the process efficient for bus dev leadership

e. Schedule meeting times, for some not all

f. Draft communications to these companies, working with Afni Marketing sometimes

g. Maintain lead list

i. Target company executives, etc.

ii. Update weekly

iii. Track actions taken, next steps, ownership, help manage the process

h. Help coordinate city specific bus dev visits where we can meet with 2+ targets while in the same city, in person

2. Tools to use/a. internet, LinkedIn, Facebook, other

b. Afni employees with prior experience at these targets

c. External network

3. Profile

a. Excellent English speaking skills

b. Familiar with company organization structures

c. Prior experience doing this role preferred for analyst level, but required for manager level

d. Someone who is a go getter, self started, not a lot of direct oversight

e. Has been working within the BPO industry

f. Smart and resourceful.

g. Goal oriented

Sec. Surveillance Analyst Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl- Description

Position Purpose:

The position is responsible for operating and monitoring CCTV screens, recording and reporting incidents, and maintaining a high-level of confidentiality of the recordings.

Essential Functions and Responsibilities:

  • Follow, enforces, and execute duties as assigned in accordance with Afni Policies and exceptional judgement
  • Ensure that all CCTV cameras and systems are working properly
  • Operate and monitor all Afni CCTV cameras and systems
  • Collaborate with the Security tea/or other concerned departments to report and investigate all activities defined for follow up as well as any suspicious or unusual activities
  • Identify and report all security breaches and safety concerns
  • Keep all recordings, investigations, and related information confidential, only communicating with the pre-approved members of Management or individuals specifically designated as approved for a specific investigation
  • View recordings as requested, and as approved by the Security, Facilities and Executive Management.
  • Provide recommendations to improve the facilities' security

Other duties as assigned over time by Management in accordance with the position

Requirements

Minimum Job Requirements (Education, Experience, Skills):

  • Preferred that candidate must be at least 2 years of College Level in any field (3+ Years experience mandatory for HS Grad)
  • 5+ years minimum overall work experience
  • Any experience in BPO/Call Centers is favorable
  • Familiarity with common CCTV software, hardware and minor troubleshooting
  • Experience in CCTV Monitoring and Risk/Loss Prevention
  • Keen attention to details and ability to multitask
  • Must have good English verbal and written communication skills/Knowledge in Excel and MS Word
  • Can work with minimal supervision
  • Can generate, create and send reports
  • Must be willing to work in flexible schedule
  • Can start ASAP
Workforce Director Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl- Description

Position Purpose:

Responsible for leadership and ownership of the Workforce Management (WFM) Planning and Governance department. His or her team has direct ownership over WFM Planning processes and governance; the creation, maintenance, automation, rollups and integrity of common staffing model; cross-functional alignment of initiative planning assumptions across Customer Operations. This position will be responsible for reporting on functional organizations variances to approved plans and implementing plans to course correct or adjust plans accordingly.

Requirements
Essential Functions and Responsibilities:
  • Provides leadership, guidance and strategic direction to the Manager of WFM Planning Governance
  • Drives consistency and governance to optimize resources and achieve results in order to improve the overall customer experience
  • Defines and implements governance over staffing model and forecast processes (ie. Staffing Model, Forecast Process, Timelines, Locks, etc)
  • Provides monthly review and approval of the staffing model forecasts across all of Customer Operations
  • Reviews and approves the quarterly staffing forecast across all lines of business prior to executive presentation
  • Works cross-functionally to track and plan for major organization-wide initiatives
  • Facilitates approval of the monthly/quarterly forecasts with VP of Shared Services
  • Provides leadership and guidance to the Analyst of WFM Automation, who's responsibilities include oversight and automation of the common staffing model, cross-functional and organization wide roll ups of staffing forecasts for executive level review, and manages the controls within the models to avoid breakage
  • Collaborates with Operational Senior Leadership to ensure that forecasts and lock timeframes are in alignment with company strategy, necessary business rules and operational conditions
  • Initiate and lead projects/project teams to implement improvement initiatives designed to maximize resources across the centers and like functions
  • Investigate and identify opportunities to streamline Planning processes and eliminate redundancy across the organization
  • Implement consistent WFM Planning processes and best practices across Customer Operations
  • Benchmark other call centers to ensure current technology utilization and the best methodology for forecasting staffing needs
  • Interface with clients on planning and implementing call center strategies and over-all operations.
Customer Service Representative Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl- Description

Afni Philippines is looking for Customer Service Representatives (CSR) to support our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to deliver excellent customer service.

Requirements

Customer Service Qualifications:

  • At least 12 months BPO experience handling international account.
  • At least high school diploma
  • With strong communication skills (conversational, confident, spontaneous, relational)
  • Strong comprehension and learning agility
  • Able to work in a paperless environment with stringent compliance to information security measures
  • Must be able to provide NBI clearance before start date

Visit us at Upper Ground Floor Diliman Commercial Center, Barangay Batasan Hills, #46 Commonwealth Avenue, Quezon City (Beside St. Peter Parish)

Apply on site: Monday -- Friday 10 a.m. to 6 p.m.

For more information you may contact us at:

  • GO2-AFNI (462-2364)
  • AfniPHRecruitment@afni.com
  • Facebook.com/AfniPhilippines
  • Instagram.com/afniph
  • linkedin.com/company/9039659/

See you there!

 
Business Systems Analyst Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl- Description

Position Purpose:

Under general supervision, formulates and defines systems scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. With this knowledge, develops or modifies moderately complex information systems or reports, including analysis of business and user needs, documenting requirements, and revising existing system logic difficulties as necessary. Assist less-experienced Business Systems Analysts. Competent to work in some phases of systems analysis and considers the business implications of the application of technology to the current business environment.

Essential Functions and Responsibilities:

  • Provide support as subject matter expert for applications, business processes, reports and IT infrastructure. Duties may include problem management (moderate complexity), testing and server administration (to include software installation, upgrades and server reboots). 25% of work time.
  • Work with customers to gather & document business and functional requirements that developers, engineers, and testers will use to ensure IT solutions meet customer needs. Provide support for IT groups by gathering requirements, and coordinating the implementation of new applications, system, reports, and business processes. 25% of work time.
  • Assist in the analysis and implementation of technology and process improvements and reporting needs within the scope of current expertise. 20% of work time
  • Facilitation of meetings with customers and development/engineering teams. 10% of work time
  • Provide detailed and timely status updates to sponsors, customers, and management. 5% of work time
  • Train end-users on specified applications and business processes. 5 % of work time.
  • Support external client needs by serving as a point of contact for training, concerns. Work with clients to roll out new technologies or business processes. 5% of work time.
  • Create documentation such as user manuals and systems documentation. 5% of work time
  • The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.
Requirements

Minimum Job Requirements (Education, Experience, Skills):

  • A post high school education that is equivalent to two to three years of college (Associates degree) is preferred and at least three to five years relevant experience is required.
  • One or more years of previous experience with supported technologies required.
  • Two or more years of experience in customer care/service is required.
  • Two or more years working in at IT organization is preferred.
  • One or more years with business units' functions and data is preferred.
  • Experience developing technical specifications and documentation is preferred.
  • Basic understanding of systems development process preferred.
  • Ability to handle multiple projects and work with shifting priorities in a fast paced environment is required.
  • Demonstrated strong verbal and written communication skills.
  • Exceptional interpersonal skills (negotiation, team-building, positive thinking, can-do attitude, and job flexibility.
  • Strong time management and organizational skills.
  • Exceptional customer (internal and external) service skills.
  • Demonstrates good analytical and decision making skills.
Live Chat Support Representatives Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl- Description
Afni Philippines is looking for Live Chat Support Representatives to be part our company in Commonwealth Avenue, Quezon City. In this role, you'll be using your customer interaction skills to bring live chat service to our customers.
Requirements

Live Chat Support Qualifications:

  • At least 12 months BPO experience with 6 months Live Chat Support experience handling international account.
  • At least high school diploma
  • With strong communication skills (conversational, confident, spontaneous, relational)
  • Strong comprehension and learning agility
  • Able to work in a paperless environment with stringent compliance to information security measures
  • Must be able to provide NBI clearance before start date

Visit us at Upper Ground Floor Diliman Commercial Center, Barangay Batasan Hills, #46 Commonwealth Avenue, Quezon City (Beside St. Peter Parish)

Apply on site: Monday -- Friday 10 a.m. to 6 p.m.

For more information you may contact us at:

  • GO2-AFNI (462-2364)
  • AfniPHRecruitment@afni.com
  • Facebook.com/AfniPhilippines
  • Instagram.com/afniph
  • linkedin.com/company/9039659/

See you there!

Corporate Communications Manager Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl- Description

The Communications Manager for the Philippines holds responsibilities for assessing organizational communication needs; developing and delivering a targeted communications strategy; and designing, delivering and measuring communication programs. This role will own the domestic execution of global communication programs and be responsible for creation and effective execution of site-based communications programs. This position requires a high level of communication skills and the ability to partner with executive leadership and key external stakeholders to ensure that critical messaging is aligned to the business needs.

This role requires a great deal of writing (English), presentation development and project management. The position has assigned tasks which encompass the following components:

  • Business Communication
  • Project Management*Change Management
  • Presentation Skills
The list above is not comprehensive and is intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job will be required to perform other duties as assigned.
 
DUTIES & RESPONSIBILITIES
  • Oversee domestic execution of globally-driven communication programs and media to ensure specific messages are delivered to target audiences.
  • Conceptualize and direct internal communications programs to drive employee engagement and increase affiliation to the company's brand
  • Plan, lead, organize and execute internal and external communications program in a manner that will meet the needs of diverse audiences and may involve a variety of communication media.
  • Ensures critical messages are communicated accurately, timely, strategically and appropriately to target audiences, always reinforcing company mission, values and culture.*Collaborate with internal business partners to research, write, and create communication strategies, plans and programs that support business needs
  • Oversee feedback, measurement and impact of campaign activities
  • Deliver engaging, creative, high-quality output for a variety of formats Innovation and creativity.
  • Utilize strong knowledge and understanding of current trends in digital media/social media
Requirements

Minimum Job Requirements (Education, Experience, Skills):

  • 3-5 years of experience in corporate communications
  • Highly articulate individual with excellent written communications and presentation skills
  • Adept in digital media channels and computer software/Excellent interpersonal and networking skills
Showing jobs 1 - 11 of 11