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IT Project Manager

Commonwealth Ave. Diliman Commercial Complex, Quezon City, phl-
Description Requirements
Position Purpose:
 
Under direct supervision, the IT Project Manager is responsible for overseeing various business and/or Technology related projects that could be highly complex nature. The incumbent is responsible for the initiation, planning, execution, control and closure of assigned IT impacted projects. Must ensure resources, scope, time and quality are managed in alignment with the external project environment (inside and outside of the company). Additional responsibilities are related to communication, documentation, management of costs, risks, and ensuring that all project needs are met.
 
Essential Functions and Responsibilities:
  • Build project proposals based on business cases or requests by Work Breakdown Structure Decomposition.
  • Utilizing Expert Knowledge to build project plans with resource demands, hour estimations, and timelines for project proposals.
  • Coordinate and perform a design phase in which a project plan is formed and reviewed for resource allocations.
  • Negotiate with resource managers for resource allocations to project plans
  • Continuously update project documentation to reflect the current and estimated future state of the project plan.
  • Perform communications in accordance with PMO standards while adjusting communication needs to meet unique situations.
  • Ensure that resources are aware of project and task expectations. Monitor and control project work, report deficiencies, and adjust plans as required.
  • Perform Change Control management by drafting new proposals and altering project plans to meet shifting needs and resources.
  • Ensure timely delivery of deliverables in accordance to an agreed project plan.
  • Perform hand-off and project closure in accordance with PMO guidelines.
  • Manage Projects in which client management may be involved.
  • Manage Projects in which vendor management may be involved.
  • Manage Low and Medium Complexity projects. May lead high complexity projects with oversight.
Job Requirements:
  • A four year college degree in a relevant field (Science/Technology) and 3-5 years of relevant experience in an IT environment is recommended.
  • Project Management (CAPM, PMP, SAFE Agile, LEAN, or Scrum Master) certification is required.
  • General knowledge of IT functions and relationship including networking, software development, telephony, and server infrastructure is required.
  • Excellent communication skills (both written and verbal) are required.
  • Experience building project plans, work breakdown structures, and project reports is required.
  • Excellent reasoning and problem solving abilities is required.
  • Experience with Microsoft Office (O365) suite is required.
  • Experience building project proposals by providing proposals for desired outcome is preferred.
  • Experience managing multiple projects or a project portfolio/program is preferred.
  • Experience applying different methodologies to fit project needs is preferred.
  • Knowledge of call center technology/management topics is desired.
  • Ability to interact within all levels of the organization is desired.
  • Strong ability to build and maintain positive work relationships.
  • Prior Managerial/Leadership role with direct reports preferred.
  • Experience with Cisco (ECCM), Avaya, JBOSS, Citrix, Power BI, Tableau, SQL, Planview, and PEGA are desirable.
  • Amenable to work in nighshift and in Commonwealth, QC
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If you’re looking for a fun place to fit in, fuel your passions, help people, and take charge of your career, you’re in the right place. Join the Afni contact center family in Tucson and be part of our talented team passionate about helping people and pursuing the life we dream about.

Do Your Best Work and Grow Your Career

When you join Afni, we’ll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you’re like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals.

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.

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Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Tucson community through fund raisers, community events, and other service opportunities.

When you work here, you’ll have plenty of chances to get involved. In Tucson, we regularly support Casa de los Niños, the Community Food Bank, American Heart Association, American Red Cross, the Humane Society of Southern Arizona, and more.

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities.

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children’s Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

Work in and Support the Bowling Green Community

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Work in and Support the Auburn-Opelika Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Auburn-Opelika community through fund raisers, community events, and other service opportunities.

When you work here, you’ll have plenty of chances to get involved. In Auburn-Opelika, we regularly support March of Dimes, United Way, Adopt-a-Mile, Opelika City Schools, Auburn City Schools, and more.

Work in and Support the Quezon City Community

Ditch the commute and work close to home. Our Quezon City location on Commonwealth Avenue keeps you close to home and frees up more time for family, friends, and fun!

Are you the kind of person who loves to belong to and support your work family, you’ll love it here. We make it a habit to respond to the needs of our employees and their families when they need it. When you work here, you’ll have plenty of chances to get involved.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus