Apply Now >>    
Apply Now

Call Center Sales Trainer / Instructor

1000 Jeter Drive, Opelika, AL 36801
$35,000
Description

Afni is hiring a Call Center Sales Trainer / Instructor to join our U.S. training organization and work from our contact center in Opelika, AL. In this role, you'll be responsible for supervisory duties to support and develop new call center sales consultants to attain project sales goals with a focus on helping people develop the skills and knowledge they need to be amazing.

What you will be doing:

  • Inspect, monitor trends, coach, motivate and develop project team of Customer Sales Representatives (CSR's) to achieve Afni's sales performance objectives and individual / team goal attainment. Manage classroom dynamics through coaching / documenting undesired behaviors.
  • Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner than promotes transfer of knowledge and application of skills. Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance. During instruction, provided and manage an environment that fosters trust, learning and performance.
  • Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning.
  • Administer attendance and payroll records and reports
Requirements

What you will need:

  • High school diploma required with some post-secondary education preferred.
  • One to two years supervisory experience with at least three years delivering sales training for both voice and sales chat programs in a call center environment. 
  • Proven leadership, teaching / facilitation, and creative problem solving skills are preferred.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and clients in a diverse environment is required.
  • Solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools/technology is preferred.
  • Awareness of or some experience in design, development, implementation, and evaluation of training plans, curricula, and methodology is preferred.
  • Ability to handle multiple tasks and work with shifting priorities is required.
  • Proficiency with Microsoft Office products is required.
Apply Now
Apply Now >>    
Link for schema
Apply Now

If you’re looking for a fun place to fit in, fuel your passions, help people, and take charge of your career, you’re in the right place. Join the Afni contact center family in Tucson and be part of our talented team passionate about helping people and pursuing the life we dream about.

Do Your Best Work and Grow Your Career

When you join Afni, we’ll instantly make you part of our global family of friendly people focused on making really good customer experiences happen. If you’re like us, you want to belong to something special, have meaningful work to do, and know how to achieve your career and life goals.

Our award-winning training and development programs get you ready to work and grow. If you’re the kind of person who wants to build a career and learn new things, we’ll provide the path and the tools to get you there. You bring the motivation and commitment.

Work in and Support the Tucson Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Tucson community through fund raisers, community events, and other service opportunities.

When you work here, you’ll have plenty of chances to get involved. In Tucson, we regularly support Casa de los Niños, the Community Food Bank, American Heart Association, American Red Cross, the Humane Society of Southern Arizona, and more.

Work in and Support the Bloomington-Normal Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bloomington-Normal community through fund raisers, community events, and other service opportunities.

When you work here, you’ll have plenty of chances to get involved. In Bloomington-Normal, we regularly support the United Way, Big Brothers and Big Sisters, St. Jude Children’s Research Hospital, Easter Seals, American Heart Association, CISAR Animal Shelter, and more.

Work in and Support the Bowling Green Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Bowling Green community through fund raisers, community events, and other service opportunities. When you work here, you’ll have plenty of chances to get involved. In Bowling Green, we regularly support Big Brother/Big Sisters, March of Dimes, Animal Humane Society, Refugee Center, Relay for Life, and more.

Work in and Support the Auburn-Opelika Community

Are you the kind of person who loves to get involved in community events and non-profit organizations? We love it and make it a habit to respond to the needs of the Auburn-Opelika community through fund raisers, community events, and other service opportunities.

When you work here, you’ll have plenty of chances to get involved. In Auburn-Opelika, we regularly support March of Dimes, United Way, Adopt-a-Mile, Opelika City Schools, Auburn City Schools, and more.

Work in and Support the Quezon City Community

Ditch the commute and work close to home. Our Quezon City location on Commonwealth Avenue keeps you close to home and frees up more time for family, friends, and fun!

Are you the kind of person who loves to belong to and support your work family, you’ll love it here. We make it a habit to respond to the needs of our employees and their families when they need it. When you work here, you’ll have plenty of chances to get involved.

The Perks

Incentives + Bonus
Incentives + Bonus
Competitive Pay
Competitive Pay
Dress for Your Day
Dress for Your Day
Paid Time Off
Paid Time Off
Tuition Reimbursement
Tuition Reimbursement
Full-time Schedules
Full-time Schedules
Fun Events
Fun Events
Referral Bonus
Referral Bonus